General Questions

How to place an order?
At LegitGrails, you have at least two options for placing an order: as a guest user and as a registered user. Placing an order as a guest user can be ...
LegitGrails Academy
Our Authentication Courses by LegitGrails represent an opportunity for our team to share our extensive expertise in authentication. These courses foll...
Outcomes
Here's a detailed explanation of the possible outcomes for your authenticity check order and what each one means. An "Authentic" outcome means that, i...
Order Timeframes & How They Work
While submitting the order, you can select the desired turnaround time: 30 minutes, 2 hours, 12 hours, or 24 hours. The sooner you would like to recei...
Double-check
At LegitGrails, the trust you place in our authentication team is paramount. If you have doubts about an authentication outcome issued by our team in ...
How to Request Invoices?
Requesting an invoice from LegitGrails is a straightforward process tailored to your chosen payment method: PayPal Payment : If you made your purchase...
How to Become a Partner with LegitGrails
We're excited to learn about your interest in potentially partnering with LegitGrails! To streamline the process, we've made it simple for you to expr...
LegitGrails NFT Authenticity Certificate
The LegitGrails NFT Authenticity Certificate is a state-of-the-art verification system designed to establish the legitimacy and provenance of digital ...
RefundGrails
RefundGrails is a service designed to help you obtain refunds for counterfeit items you've purchased. Our team of experienced agents works closely wit...
Photo Requests
This article will help you understand the concept of additional photo requests, why you might receive one, how to submit additional photos, and what h...
Who is working on My Order?
Ensuring Expertise in Authentication Services When you entrust your valuable items to an authentication service, it's natural to have questions about ...