Double-check

At LegitGrails, the trust you place in our authentication team is paramount. If you have doubts about an authentication outcome issued by our team in your order, you can request a double check procedure.

Please note that this procedure does not apply to canceled orders and "Unable to Verify" outcomes. For more information on possible outcomes, please visit here.

1. Initiating the Double-Check: Once you request a double-check, your item will be re-examined by our authenticators

2. No Additional Cost: This procedure is free of charge and does not require any additional payments.

3. Time Frame: The double-check process will be completed within 48 hours.

4. Photo Requests: During the double-check, we might request more photos. If you cannot or do not want to provide them, the procedure will be canceled.

If the double-check results in a different outcome, we will update the certificate issued for your item accordingly. We will also process a refund for you in authentication credits or back to your payment method in case we committed a mistake. 

To request a double-check, please contact our support team and explain your concerns regarding the initial verdict. This helps us focus on the specific areas that need re-evaluation.

You can reach us by:

• Emailing us at support@legitgrails.com

• Clicking the "chat" button at the bottom right corner of our website.

Our support team is here to assist you and ensure you have complete confidence in your item's authentication.