How to Track the Order as a Guest User

We update our Guest users about their orders via the email address provided at checkout. Here’s what to expect and how to ensure you receive our communications.

After you place your order, keep an eye on your inbox for a confirmation email. It usually arrives right away. If you don't see it, check your Spam or Junk folder as it might have ended up there.

You also can register an account using the same email address to be able to track the progress on your own. Here you can find a manual on how to register and here you can learn about the order tracking for the users with an account.

To ensure you receive all our emails, add our email address to your whitelist. This can typically be done in your email settings. Here’s a guide for Gmail, but the process is similar for other email providers.

If you still can't find the confirmation email, there might have been a typo in the email address you entered. No worries! Just contact our support team, and we'll help sort it out. You can reach us by clicking on the chat icon in the bottom right corner or by sending an email to support@legitgrails.com.

We will keep you updated on your order status via email. This includes:

• Requests for Additional Photos: Sometimes, we might need more photos to complete the authentication. For more information, check out this article.

• Ready Outcomes: Once your order is processed, we will email you the outcome. You can find details about different outcomes in this article.

• Delayed orders: If your order is late, we will notify you about it too. You can read more about our refund policy for the delays here.

By following these steps, you can ensure you stay informed about your order status. If you have any questions or need further assistance, our support team is here to help.