Refunds for Registered Users

In this article, we will cover the cases in which you are eligible for a refund. This information is based on our Refund Policy, which can be found here.

If we are unable to verify your order or if the order is canceled, a full refund will be processed automatically, and the credits will be returned to your account balance.

To learn more about the order outcomes, check out this article.

We strive to deliver the authentication results within the ordered timeframe, but sometimes, delays may occur. In such cases, you are eligible for partial refunds. We will return the difference between the price of the ordered timeframe and the price for the actual delivery time.

For example, if the result was supposed to be delivered in 12 hours but was actually delivered in 13 hours, we will refund the difference between the 12-hour check price and the next available timeframe, which in this case would be the 24-hour option.

For orders that were supposed to be delivered in 24 hours but were delayed, we will refund half of the cost.

Note: To be refunded for a delayed order, you need to contact our support team via support@legitgrails.com or the chat in the bottom right corner of our website.

Also, keep in mind that the response time is set on hold for an additional photo request. More info about it can be found in this article.

Even though providing an accurate outcome for every check is our main priority, mistakes can happen.

To be refunded for an incorrect verdict, you need to contact our support team and provide two certificates from third-party authenticators that state the opposite result to ours. If you provide such evidence, we will refund the amount you spent on our authenticity check.

Please be aware that, by default, all refunds are processed as credits and added to your LegitGrails account balance; they will be available within 3 business days from the moment of your order cancelation or from the day of your claim in the case of a delayed order.